MERATUS SHIPMENT GUIDANCE & REGULATION
As a shipping service provider company, PT Meratus Line and the Group need to have a Shipment Guidance & Regulation (hereinafter referred to as "Regulation") to be able to provide the best service to its customers.
With this regulation, we as service providers and customers can both easily and clearly understand
i) the scope of services provided,
ii) terms and conditions that must be met, and
iii) limits of each party's responsibilities.
Inside it, customers can find out starting from
i) procedures and requirements for delivery of goods,
ii) the process of delivering goods, up to
iii) handover of goods is carried out until it is resolved properly.
We make this regulation in the book of a standard manual, as a form of service to customers in accordance with the principles of the Law on Consumer Protection and Good Corporate Governance so that customers can read and understand it easily.
We hope that with this Regulation, the customers' trust in us which has been realized in a well-developed collaboration can be further enhanced, as well as other prospective customers who need goods delivery services through PT Meratus and the Group.
For further explanation, click here.